Important T&C & Policy please read
Please read the Terms and Conditions as outlined below before contacting me for an appointment to ensure you are happy and agree with them.
1. For insurance purposes all treatments require a patch test a minimum of 24 hours before treatment. If a patch test hasn’t been completed I will not be able to do your eyelash extensions or eyebrow treatments. 
2. Extension treatments require a £25 non-refundable booking fee to secure the appointment. Waxing treatments £20 and over require a £10 non refundable booking fee. This will be discounted off your treatment cost on the day. Payment is made by PayPal or cash at the patch test - whichever is closest to making a booking to secure appointment. Failure to make a deposit payment will unfortunately result in cancellation of appointment.
3. Failure to give less than 24 hours’ cancellation/reschedule notice will incur a fee, as I will be unlikely to fill your appointment slot if given short notice. The fee’s will be 50% from Jan to Nov and in December 100% of your original booked treatment cost. 
4. If you do not arrive to your scheduled appointment and fail to contact me on more than one occasion, I will not be able to offer future treatments.
5. Eyelash extensions should be cleaned by you a minimum of 3 times a week, ideally daily! Should you arrive with exceptionally dirty lashes or mascara on your extensions (mascara is NOT recommended) then the extra time it takes to clean them will be deducted from your infill time. 
6. Infills do not require a deposit, however cancellation fees will apply: 50% of your treatment price will be added to your next appointment. 
7. Removal of extensions is always complimentary. Removals of extensions applied by other therapists are £10 or free when a full set is applied by me.
8. Infilling of other therapist’s work. We do not infill other therapists work due to difference in product and potential quality. 
9. Lash infills are recommend 2-3 weekly to maintain symmetry between the eyes and for the best overall results of the treatment.
10. If you would like regular appointments, please ensure you are booking at least 2 appointments in advance. This allows the booking process to be more organised when booking other / new clients. If you’re not booking in advance I cannot guarantee to provide the appointment you require. 
11. Please arrive for your appointment no earlier than 5 mins before. I maybe with another client or attending to personal matters. The time slot is fixed unless otherwise agreed upon, therefore if you arrive late this will be deducted from your appointment time.
12. The salon is for client and myself only. I unfortunately do not have the space to accommodate anyone else at the time of your appointment. Therefore, please unless otherwise agreed upon do not bring any family or friends along to your appointment.
13. Please come to your appointment totally free from any eye make-up or previous eyelash extensions.
14. For the best possible results, your face and head ideally needs to be as still as possible. I would ask you once your comfortable to lay still and relax and refrain from moving your head or talking as much as possible. Enjoy the relaxation of being pampered. 
15. I will talk you through aftercare and how infill appointments work after application.
16. Sign up to the Lash On Wax Off Cambridge Facebook Page for discounts and special offers. Current offers include discounts for birthdays, refer a friend and 10% for students.
17. Payment is cash only please. 
18. Price List from January 2017
Eyebrow tidy including tint, wax and shape - £15*
Eyebrow tint - £8*
Eyebrow wax (and tweeze) - £10
Full set of Classic lashes - £55 (approximately 2 hours for up to 90% coverage)
1 hour infill - £25
1 hour 15 min infill - £30
1 hour 30 min infill - £35
Each 15 min thereafter is extra £10
Removal of lashes applied by Lash On Wax Off Cambridge is FREE
Removal of extensions applied elsewhere £10
*patch test required a minimum of 24 hours before treatments
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